Shaw Carpeting
Shaw Carpet Plush shows everything.?
I have had new carpet installed. (Shaw Queen plush) This carpet shows every line foot print and mark even the vacume lines. The carpet look like it needs to be stetched but it has been all ready. The taped seams are awful!
I have holes where the power stretcher was put to stretch the carpet. Has anyone else here had simular problems with their carpet install?
Footprints and vacuum marks are normal for plush carpet. They are something you are probably going to have to live with.
It is not unusual to have to have wall to wall carpet restretched in a large room. Humidity will cause the carpet to “grow”. This is to be expected and your installer should be willing to come back and restretch it. Make sure you wait a reasonable length of time so the carpet can have a chance to aclimatize itself to your environment.
Get down on your hands and knees and have a close look at the “holes” where the power stretcher grabbed the carpet. If the installer stretched the carpet too aggressively, the woven backing will be torn or severly distorted. If the carpet was stretched correctly, vacuuming the perimeter of the carpet should “erase” the “holes”. If it was stretched too aggressively, and the “holes” can’t be erased, the installer may have ruined your carpet.
Carpet has a “grain”, just like any fabric. When seaming two pieces of carpet, the grain should run the same way or the seam will stand out like a sore thumb. While it is not unusual to change the grain direction in a closet doorway or other very small area where the change won’t be noticeable, changing the direction in a long seam in the middle of the room is not correct. It can take an experienced eye to make the determination that the carpet was improperly laid according to grain direction. Even if it was laid correctly, you may see evidence of the seam for a while. Again give it some time and vacuum across the seam frequently. I shouldn’t take long for the seam to disappear of it was laid correctly.
Another problem you could have with the seam would be if it seperated when the carpet was stretched. Again on your hands and knees, part the carpet along the seam. You will quickly find where the pieces are joined. The seam should be tight. If the seam came apart when the carpet was stretched, you will know it.
Read any warranty provided by the entity from whom you purchased the carpet. It may give you some idea of what you can expect in the way of satisfaction.
Good luck with your new flooring.
Harvey Salzman of shaw carpet
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